Customer Services
Contact Us
If you have an enquiry regarding any of our products or need help with an order please contact our Customer Service team via message to info@omniacarnival.com or Contact Us and we will get back to you as soon as possible.
Returns
We hope you will be pleased with your purchase. Due to the nature of our costumes, which are custom made/bespoke products, we do not offer refunds or returns. Although your initial purchase will be made online, our staff will personally present and inspect your costume with you on collection ensuring the product is in an undamaged satisfactory condition to be handed over to you.
Delivery
We do not offer delivery as standard, due to the nature of carnival and costumes we operate a collection system rather than delivery. Our distribution dates are usually a few days before carnival and take place in an accessible London location.
In extreme cases, we can arrange chargeable courier delivery to you with a UK courier service, but we won’t accept risk or liability for delayed delivery. Do note the timelines for delivery will be slim.
Payment
We use STRIPE to handle all online payment processing. For your convenience and security, payment is integrated into our site, you will find the process simple and straightforward. Although you don’t leave our site, we do not store your financial details, they are transmitted directly to STRIPE (PCI compliant payment processor) over a secure SSL encrypted connection.
We accept deposits to secure some costume orders. The balance of any outstanding costumes must be paid by July 31st. Failure to meet this payment deadline will result in your deposit being forfeited and order cancelled. Deposits remain non refundable.
Further Information
Security and Privacy
We are committed to ensuring that your privacy is protected. Read our Privacy Policy to learn how we use the information we collect about you and the procedures that we have in place to safeguard your privacy when using our shop.
License to Use omniacarnival.com
euphoriacarnival.com (the Site) is owned by Omnia Carnival Ltd. Any use of the Site is governed by our terms of use as well as our privacy policy. Your use of the Site constitutes your acceptance of these terms.
Content guidelines
You are fully responsible for any content you create on the Site and, as such, fully responsible for any harm arising from that content. We prohibit content that:
- is abusive in any way towards any group or individual or promotes sexism, racism, violence, hatred or the exploitation of others
- infringes the rights and liberties of others, including publishing information concerning any other individual without that person’s consent
- disrespects the copyright, trademarks or intellectual property rights of others
- is pornographic or gratuitously sexually explicit
- is criminal or unlawful or facilitates criminal or unlawful behaviour
We further prohibit unauthorised commercial content including, but not limited to, spam and mass marketing. Likewise, users must not use the Site to disseminate viruses or other malicious code.
Indemnity
You hereby indemnify us against any and all losses, damages, costs, liabilities and expenses incurred or suffered by us arising due to your breach of any of these terms of use.
Miscellaneous
These terms of use, in association with our privacy policy, represent the agreement between you and Omnia Carnival in respect to your use of the Site, and as such, they override any previous agreements governing your use of the Site.