Returns and Refunds

Please note that carnival costumes are custom-made items. As per (UK) Consumer Contracts Regulations 2013 Exception for Custom Goods, once payment is made, you will have 14 days before it becomes non-refundable (enters production). We guarantee the item will be produced per the advertised specs and your chosen dimensions.

Additionally, information inputted by you, the customer, will be considered final, and as such, there will be:

• NO exchange or switching of sections.
• NO changing of measurements or sizes
• NO Costume Transfers
• No Returns/cancellations are accepted once production has begun
• No refunds for items that have not been collected